When uploading media into a Hippotizer, the imported media doesn’t have the properties as set in the Encoding Settings options.
This could result in media files not having the correct properties required for playback on the Hippotizer. This would include audio, transparency and resizing options not being handled correctly but the file being uploaded without any errors.
Cause: This occurs because the file has been uploaded previously with different settings and the Hippotizer picks up this reference instead of using the current encoding settings.

Resolution: To resolve this issue, use one of the following suggestions;
· In the media manager, delete all instances of the file and upload again, the current encoding settings will be used.
· In your content creation software, export/save the file again with a different filename. Then upload the newly created file.