It is currently Thu Mar 28, 2024 5:05 pm




Post new topic Reply to topic  [ 1 post ] 
 Important Technical Update Concerning all Rackoon /Critters 
Author Message
Site Admin
User avatar

Joined: Sun Aug 03, 2008 9:59 pm
Posts: 447
Post Important Technical Update Concerning all Rackoon /Critters
Important Technical Update Concerning all Hippotizer Rackoons and Hippo Critters:

It has come to our attention that some Hippotizer Rackoons and Hippo Critters running version 3.2.2 may become unstable while capturing composite video, which can lead to the system freezing. Please urgently install the patch to ensure normal operation while using the composite capture card.

This does not affect older versions of Hippotizer.

To install this patch:

-Download and unzip the folder.
-Ensure that Hippotizer and Zookeeper are not running.
-Check the installed 3.2.2 version and (Dr. Hippo can do this) and ensure it is rev 14307.

If is not, please download and install this version from our website before continuing.

-On a Rackoon or Critter running 3.2.2, navigate to C: Hippotizerv3
-Open the plugins folder
-Place the attached videolab5.dfx in this folder overwriting the existing copy.
-It is now OK to restart Hippotizer and Zookeeper.

The download and Knowledge Base can be found here:
http://www.green-hippo.com/support/inde ... te-capture

It is also important to ensure that all Rackoons are running ATI Catalyst Version 13.1.

To check the version:

-Ensure a monitor is plugged into the external graphics card and enabled
-Navigate to the desktop and right click
-Select Catalyst Control Center
-Under the information tab, click on software information
-The Catalyst Version is likely 12.4 or 13.1
-If 12.4 is shown, please download and install 13.1.

http://www.green-hippo.com/support/inde ... ersion-131

Please remember to update the user F12 restore image after applying these changes to ensure system restores still have the patch and correct ATI catalyst version.

If you have any questions please do not hesitate to contact me or Green Hippo Support.

Thank you,
Ryan

_________________
Peppe Tannemyr
SSR Beacon DigiGobos®
Sweden retailer of Hippo systems


Fri Apr 04, 2014 6:11 pm
Profile E-mail
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 1 post ] 


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB © phpBB Group.
Designed by Vjacheslav Trushkin for Free Forums/DivisionCore.