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Screenthief fails to connect to the Hippotizer
Below are a number of common software problems that may occur when trying to use the screen thief application on a windows XP or 7 system. you should check these once you are sure the network and ip-addresses have been set up correctly between the hippotizer unit and the system running screenthief..
1- If the software crashes as soon as you start it, or freezes as soon as you run it, this is probably because there is not a valid network connection on that PC.
2- If the software doesn't start up after you run it, you are probably logged in as a user which doesn't have local administrator rights.
3- The Software runs, but fails to connect; This can be caused by firewall applications running on the windows machine.
If you have checked the above and are still experiencing prelims, please contact technical support.