It is currently Thu Mar 28, 2024 8:46 pm




Post new topic Reply to topic  [ 1 post ] 
 Zookeeper issues if´s.... 
Author Message
Site Admin
User avatar

Joined: Sun Aug 03, 2008 9:59 pm
Posts: 447
Post Zookeeper issues if´s....
Below are a number of common software problems that may occur when trying to use the screen thief application on a windows XP or 7 system. you should check these once you are sure the network and ip-addresses have been set up correctly between the hippotizer unit and the system running screenthief..

1- If the software crashes as soon as you start it, or freezes as soon as you run it, this is probably because there is not a valid network connection on that PC.

2- If the software doesn't start up after you run it, you are probably logged in as a user which doesn't have local administrator rights.

3- The Software runs, but fails to connect; This can be caused by firewall applications running on the windows machine.

If you have checked the above and are still experiencing prelims, please contact technical support.

If you can´t close the ZooKeeper, try this:
Symptoms:
ZooKeeper works fine, but can't close. Desktop layouts are missing.
In log there are a lot of messages (exceptions about Settings)

Reason:
Settings file which is managed by windows has become corrupted. (at least this is my guess)

To fix:
you will need to copy the below into the address bar in my computer.
if you cannot see the address bar you will need to right click on the cream coloured area next to the search and folders button and make sure address bar is ticked.

you may see the word address appear but no bar. You will then need to drag the address tab down below the back and foward button.

The following folder address:

C:Documents and Settings\VJ\Local Settings\Application Data\Green_Hippo

And delete any content.
This forces the settings file to be re-written next time the application is started.

_________________
Peppe Tannemyr
SSR Beacon DigiGobos®
Sweden retailer of Hippo systems


Sun Nov 14, 2010 2:16 pm
Profile E-mail
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 1 post ] 


Who is online

Users browsing this forum: No registered users and 3 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB © phpBB Group.
Designed by Vjacheslav Trushkin for Free Forums/DivisionCore.