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 Zookeeper issues if´s.... 
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Joined: Sun Aug 03, 2008 9:59 pm
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Post Zookeeper issues if´s....
Below are a number of common software problems that may occur when trying to use the screen thief application on a windows XP or 7 system. you should check these once you are sure the network and ip-addresses have been set up correctly between the hippotizer unit and the system running screenthief..

1- If the software crashes as soon as you start it, or freezes as soon as you run it, this is probably because there is not a valid network connection on that PC.

2- If the software doesn't start up after you run it, you are probably logged in as a user which doesn't have local administrator rights.

3- The Software runs, but fails to connect; This can be caused by firewall applications running on the windows machine.

If you have checked the above and are still experiencing prelims, please contact technical support.

If you can´t close the ZooKeeper, try this:
ZooKeeper works fine, but can't close. Desktop layouts are missing.
In log there are a lot of messages (exceptions about Settings)

Settings file which is managed by windows has become corrupted. (at least this is my guess)

To fix:
you will need to copy the below into the address bar in my computer.
if you cannot see the address bar you will need to right click on the cream coloured area next to the search and folders button and make sure address bar is ticked.

you may see the word address appear but no bar. You will then need to drag the address tab down below the back and foward button.

The following folder address:

C:Documents and Settings\VJ\Local Settings\Application Data\Green_Hippo

And delete any content.
This forces the settings file to be re-written next time the application is started.

Peppe Tannemyr
SSR Beacon DigiGobos®
Sweden retailer of Hippo systems

Sun Nov 14, 2010 2:16 pm
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